Privacy Policy

Effective Date: 12/01/2023

1. Introduction
   Beyond Medicine (“we”, “us”, “our”) is committed to protecting the privacy and security of our users’ (“you”, “your”) personal and health information. This Privacy Policy outlines our practices in handling your information through our services, in compliance with Puerto Rico’s laws and applicable international data protection standards.
2. Information Collection and Use
   ⦁ Personal and Health Information: We collect personal information (e.g., name, contact details) and health-related information that you voluntarily provide when using our Services. This may include medical history, current health conditions, and treatment plans.
   ⦁ Purpose of Collection: Your information is used to provide and improve our Services, including telemedicine consultations, health advice, and personalized care.
   ⦁ Consent: By using our Services, you consent to the collection and use of your information as described in this policy.
3. Data Protection and Security
   ⦁ Compliance with Laws: We comply with Puerto Rico’s health information privacy laws and other relevant regulations.
   ⦁ Security Measures: We implement physical, electronic, and procedural safeguards to protect your information from unauthorized access, use, or disclosure.
   ⦁ Data Retention: Your information is retained only as long as necessary for the purposes outlined in this policy or as required by law.
4. Disclosure of Information
   ⦁ Third Parties: We do not sell, rent, or lease your personal or health information to third parties. However, we may share information with trusted partners for specific services, subject to confidentiality agreements.
   ⦁ Legal Requirements: We may disclose your information if required by law or in response to a valid request by authorities.
5. Patient Rights
   ⦁ Access to Records: You can access, review, or receive copies of your healthcare records upon request.
   ⦁ Accounting of Disclosures: Upon written request, you can receive a list of disclosures of your healthcare information.
   ⦁ Restrictions on Information: You may request additional restrictions on your PHI disclosure.
   ⦁ Amendment of Information: You have the right to request amendments to your PHI.
   ⦁ Control: You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.
   ⦁ Opt-Out: You can opt-out of receiving marketing communications from us at any time.
6. Receipt of Notice of Privacy Policies
   We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. 
7. Changes to This Policy
   We may update this policy, with changes posted on our website.
8. Contact Information
   For questions or exercising rights, please contact us at [email protected]

Terms of Use
Emergency Notice: If you are experiencing a medical emergency, call 9-1-1 immediately. Our Telemedicine Services are not for emergencies.

1. Overview of Telemedicine Services
   Telemedicine involves electronic communication for medical consultations. It enables our providers to deliver remote diagnosis, treatment, follow-up, and patient education.
2. Benefits and Risks
   While telemedicine offers quick, efficient, and convenient medical services, it carries potential risks, including:
   ⦁ Insufficient information (e.g., poor image quality) for decision-making.
   ⦁ Delays due to electronic equipment failures.
   ⦁ Possible breaches in data security.
   ⦁ Limitations due to incomplete patient records.
3. Service Scope
   Telemedicine is a supplement, not a replacement, for your primary care relationship. It should be viewed as an additional medical consultation.
4. Medical Advice and Emergency Care
   ⦁ Always seek immediate advice for medical conditions and do not base decisions solely on telemedicine interactions.
   ⦁ Follow emergency or follow-up care recommendations.
   ⦁ Continue regular consultations with your primary healthcare provider.
5. User Agreement
   By using Beyond Medicine, you acknowledge and agree to the following:
   ⦁ Expected benefits from telemedicine, with no guarantee of specific results.
   ⦁ Privacy and confidentiality protections apply to telemedicine.
   ⦁ Providers responsible for electronic medical record integrity, as per Puerto Rico’s telemedicine regulations.
   ⦁ Financial responsibility for services not covered by insurance.
   ⦁ The possibility of service refusal if not deemed appropriate.
   ⦁ Consent for sharing health information for treatment, payment, and healthcare operations.
   ⦁ Informed consent to treatment is required before service provision.
6. Informed Consent
   Your acceptance of these terms signifies your informed consent to participate in telemedicine consultations as outlined here.
   Note: This consent becomes part of your medical record. For minors or legally incompetent individuals, consent must be provided by a guardian or legal representative.